Terms of Service

1. Scope

These Terms govern the use of the “KPIQ” platform (“Service”), operated by

Alter Günes – KPIQ, Pechleraustr. 15 83308 Trostberg, Germany.

By registering or using the Service, you agree to these Terms.

2. Service Description

KPIQ provides an AI-powered analytics platform for evaluating marketing and performance KPIs.

The exact functionality corresponds to the version available at the time of use.

We reserve the right to add, modify, or discontinue features, provided the core functionality is not significantly impaired.

3. User Accounts and Responsibilities

  • Users must provide accurate and complete information.
  • Login credentials must not be shared.
  • Users are responsible for all activities conducted via their account.
  • Accounts may be suspended in case of misuse or illegal activity.

4. Subscriptions, Pricing and Payments

  • KPIQ operates on a subscription model.
  • Current pricing and included services are listed on the website.
  • Billing occurs monthly or annually in advance.
  • Cancellations take effect at the end of the current billing period.
  • Refunds for partial or completed periods are not provided unless required by law.

5. Data Usage & Integrations (e.g., Shopify)

  • By connecting external services (e.g., Shopify), users authorize KPIQ to process the necessary data for analytics.
  • Users confirm that they comply with data protection obligations toward their own customers.

6. AI-Generated Insights

The Service generates automated analyses, predictions, and recommendations, which may contain errors.

These do not constitute professional advice.

We are not liable for decisions made based on AI-generated content.

7. Availability

We strive for high uptime but cannot guarantee uninterrupted availability due to maintenance, technical issues, or force majeure.

8. Liability Limitation

To the extent permitted by law, we are liable only for intent and gross negligence.

We do not accept liability for economic losses, data loss, or indirect damages.

9. Termination & Account Deletion

  • Users may cancel their subscription at any time.
  • After cancellation, the account will be disabled and personal data deleted in accordance with the GDPR unless retention obligations apply.

10. Amendments to the Terms

We may update these Terms. Users will be notified of material changes in due time.

11. Governing Law

German law applies. The place of jurisdiction is the provider’s registered business location, where legally permissible.